Posted by
Playful Walrus on Tuesday, August 14, 2007 3:02:32 PM
I’m a capitalist. I think the markets work better with more freedom. Of course businesses are going to try to get as much money for their goods and services as possible, while seeking to save money on the costs of providing those goods and services.
But at some point, a sense of responsibility to your customers has to influence what you do,
I don’t expect a corporate executive to care all that much about my child. Just enough not to poison my child with lead. Companies like Mattel should be making sure that lead paint isn’t used in their products in the first place. Even from a purely business point of view, what does a massive recall do for their reputation? Recalls cost money.
Wherever their products are manufactured, it behooves companies to make sure their products are not harmful to their customers - unless their customers are informed of the risks ahead of time and willingly decide to take those risks (think tobacco).
Avoid having to conduct massive recalls by being more careful about your product in the first place.